we pride ourselves in providing excellent services
Porsche Warranty and Porsche Extended Warranty
Porsche Warranty & Independent Servicing: A Balanced, Practical Guide v0.1
A practical guide for Porsche owners navigating warranty, servicing and modifications
Certain Porsche owners are plainly trying to navigate life both inside and outside the OPC network.
Porsche’s own public positioning is that the Approved Warranty is an ongoing product for eligible cars, not something rare or exceptional.
If you have any questions, feel free to call us or get an appointment.
We regularly work with Porsche owners both with and without Porsche Extended Warranty and advise customers on that boundary.
Where a car is under warranty, we always advise customers clearly on what work is appropriate and what may affect a future claim.
Practically, if a modification to your car is orthogonal (largely independent) to the systems that you want to warranty, then it may be a reasonable choice, provided you’re comfortable with the associated risk.
Your Porsche is made up of numerous systems that are hosted on a chassis (platform), and it is the structuring of these systems that provides the behaviour and performance of your Porsche.
It’s no mistake that the systems are mostly independent of one another. Over the last 60 years, OEMs have become dependent on the supply chain to provide plug-and-play systems and components. For example, Delphi provide wiring looms, Bosch braking systems, Johnson Controls instrument clusters, and Siemens ECUs.
From an economic point of view, the supply chain owns the R&D effort and, through reusability, can achieve greater scale by selling the same products to multiple OEMs.
The upshot of this is that modern cars are made up of multiple systems that function independently from one another. They are loosely coupled, so while the performance of a vehicle relies on the systems working together, many elements are largely independent and stand alone.
Therefore, there is an argument for seeking service, repairs, and modifications outside of the network. Every deviation from the manufacturer’s norm has to be considered, and by making a deviation you do take on the risk — it’s all about the balance of risk.
The greater the deviation, the greater the risk that a related claim could be rejected. Conversely, if genuine parts are used and installation is carried out in line with the manufacturer’s recommendations, that risk reduces.
So your whole warranty isn’t invalid in the instance that you service your car outside the network, or modify it, or fit non-genuine parts. However, if a claim could be a result of any of the above, then they have grounds to deny it.
In a recent communication to a Porsche owner, Porsche communicated the following:
“Kindly note that any work performed outside of the authorised Porsche network could affect the warranty coverage of this vehicle…”
and
“Installing parts not approved by Porsche… could invalidate warranty claims if a related fault occurs.”
Essentially, a future claim may be accepted or declined depending on whether Porsche determines the fault is related to the non-network work, non-genuine part, or modification.
Prepared by
Richard Curson BEng (Hons), CEng
Auto 2000 – Porsche Specialist
info@porsche-repairs.co.uk
24 College Street, Kempston, Bedford, MK42 8LU
Telephone: 01234 210012
Website: www.porsche-repairs.co.uk
Instagram: @auto2000porschebedford
